Information

About Us

Orders

Shipping

Contact Us

Warranty

 

 

About Us

Discount Outdoor Kitchen is the e-commerce division of Discount Brands. Discount Brands was created in 2007 to be a one stop shopping site for the picky consumer that wants the best at Discount pricing. Your trust is important to us, that is why we sell only name-brand products that have met our extensive quality assurance standards. We feature the best products from the best manufacturers in the business such as Sunstone, RCS, Fire Magic, AOG, and Pacific. Discount Brands is dedicated to bringing you the outdoor kitchen components that you want at the best price. We appreciate that you are considering a major expense, and we want to make sure the process is as enjoyable as possible. Your total satisfaction is guaranteed and assured by our strict attention to detail throughout the entire shopping experience. From initial consultation to product selection to shipping, Discount Brands is committed to providing individualized, superior service. With the numerous combinations we offer, you will have a truly unique outdoor getaway tailored to your needs and yours to enjoy for years to come. The trust you placed with us is appreciated and never taken for granted. We realize that your high recommendation to your friends and family about our products is not easily given. Your complete satisfaction is more than our goal, it is our passion.
Errors on Our Web site:
We make every effort to ensure that the information on DiscountOutdoorKitchens.com is accurate, complete and current. Despite our efforts, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price or availability. Discount Brands makes no warranty or guarantee that the information on DiscountOutdoorKitchens.com is error-free, complete, or current. We reserve the right to correct errors and/or update the content on DiscountOutdoorKitchens.com at any time without notice. Discount Brands also reserves the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original payment type.
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Orders

All orders are shipped via FedEx Ground or Freight depending on the weight, size and item. This is determined by Discount Brands shipping managers as to best ship your purchase to you the most cost affective way and with the least risk of damage.
Returns on merchandise that is not damaged but you decide not to keep can be returned with in 3 days of delivery. Items returned after the third day are subject to a 20% restocking fee. Custom Made Items are not refundable. The item MUST BE IN RE-SELLABLE CONDITION. It must be shipped back in its original shipping packaging. The item CAN NOT HAVE BEEN USED OR INSTALLED. The cost of shipping the item back to us for refund is SOLEY THE RESPONSIBILITY OF THE CUSTOMER. The CUSTOMER IS RESPONSIBLE FOR ANY DAMAGES THAT MAY OCCUR DURING SHIPPING THE ITEM BACK. WE STRONGLY RECOMMEND INSURING YOUR SHIPMENT BACK TO Discount Outdoor Kitchens. All returns need to be approved by Discount Brands prior to receipt. Any Violation of the above policy voids any guarantee for refund. Any order that has been shipped and is refused at time of delivery for any reason other than damages that have occurred during transport or every attempt has been made including Phone calls and emails without response causing the products to shipped back to Discount Brands or any of its distributors is subject to a 30% restock fee and forfeit to the original fees for Delivery.
Cancellation Fee: A 10% cancellation fee will be assessed on all canceled orders or on any portion of an order that is canceled.
It is agreed that this contract shall be enforceable and interpreted in Williamson County, Texas under the laws of the State of Texas and each provision shall be severable.Meaning that any litigation related to this agreement between you and Discount Brands shall only be brought in a court of competent jurisdiction in Williamson County, Texas. If any part of this agreement should be found unenforceable, the parties agree that all other portions remain valid and enforceable.
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Shipping

Shipping is available within the Continental US only, and our products cannot be sent to PO boxes. All shipments are dropped curbside: backyard delivery, uncrating, installation, and/or setup are not available. For larger orders, a forklift and/or additional help may be required to unload the product from the delivery vehicle. Such services and fees associated with them are not provided by Discount Brands and are solely the responsibility of the customer. All shipping dates are estimates. In stock orders generally ship within 3-14 business days of our acceptance of your order. Custom orders will take longer. All shipment dates are estimates only.
Thank you for trusting Discount Brands through Discount Outdoor Kitchens with your purchase. To ensure that your order is properly handled, your cooperation with the following terms and conditions is required: Shipping prices may increase for delivery to vacant establishments, large metropolitan areas, or extremely rural areas. Discount Brands is not responsible for these additional charges, nor can we control a carrier's refusal to deliver a shipment due to roads that are impassible. Title to the products passes to you when the shipment leaves our dock or the dock of the 3rd party who fulfills the order. Items are shipped in as is condition. Please open your order upon receipt and advise us immediately of any damages. FAILURE TO INSPECT THE ITEMS BEFORE SIGNING FOR THE DELIVERY MAKES THE CUSTOMER RESPONSIBLE TO FILE ANY CLAIMS FOR DAMAGES WITH THE FREIGHT COMPANY DIRECTLY. Discount Brands AND ANY DISTRIBUTOR USED ON BEHALF OF Discount Brands ARE HELD HARMLESS FOR DAMAGES THAT HAVE OCCURRED WHILE IN TRANSIT UNLESS THE ITEMS ARE INSPECTED AND REFUSED AT TIME OF DELIVERY. ANY CONCEALED DAMAGES MUST BE REPORTED NO LATER THAN 5 DAYS AFTER DELIVERY AND ARE TO BE REPORTED TO Discount Brands AND THE CARRIER BY THE CUSTOMER. PHOTOS MUST BE SENT TO Discount Brands OF THE DAMAGES. THE CUSTOMER WILL BE COMPENSATED (DETERMINED BY THE FREIGHT CO.) FOR THE ITEM AND ANY SHIPPING CHARGES DIRECTLY BY THE FREIGHT COMPANY . THE CUSTOMER MAY THEN REORDER THE ITEM FROM Discount Brands AS A NEW ORDER. Discount Brands WILL DO WHATEVER WE CAN TO PREVENT THIS FROM HAPPENING BUT IF IT HAPPENS, WE WILL ASSIST YOU IN RECOVERING THE ITEMS LOST TO THE BEST OF OUR CAPABILITIES.
The freight company must wait for your signature or rejection of your order. It is much easier to refuse a damaged piece of your order and have the manufacturer send you a new one than to sign for the piece and go through a long quality assurance process and pay the freight fees for a return. You may reject one or all boxes of an order for any damages you find. Problems must be detailed on the rejected freight ticket. Before you sign for your order, please check, at a minimum, the following items: 1. Box damage: Rips, tears, dents, marks, or other visual damage may indicate damaged contents. 2. Completeness: Some accessories are packed inside the grill, but make sure you have the right number of boxes indicated on the packing slip. 3. Fuel source: Verify you received natural gas or propane fittings, according to the type of grill you ordered. If you have any other concerns, please call customer service at 1-844-577-8755, Option #3 before you sign for your order. If you cannot reach a customer service specialist, reject the portion of the order causing you concern. We are committed to creating delighted customers. In the unfortunate event that you discover after signing for your order that something is missing, or replaced with an incorrect item, claims must be submitted via e-mail to shipping@discountoutdoorkitchens.com no later than 5 days after you receive the order. Please include pictures of the item in question. Once we have processed your claim, we will ship the new component to you based upon the manufacturer's procedure for replacement. You will then have 7 days to return the item with prepaid shipping, or you will be charged for the replacement.
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Contact Us

For Sales or Order-Related issues: sales@discountoutdoorkitchens.com
For Technical Issues: admin@discountoutdoorkitchens.com
By Standard Mail:
Discount Brands
PO BOX 5053
Georgetown, TX 78627
For Returns:
Discount Brands Returns
2980 County Road 205
Lampasas, TX 76550
By Phone:
1-844-577-8755 (Monday - Friday 9 am - 6 pm CST, Saturday 10 am - 2 pm CST)
Use our Contact Form
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Warranty

All products are covered under the manufacturer's warranty only. If a warranty claim is needed, the customer should contact Discount Brands to get direction and assistance in getting the warranty enforced. Discount Brands makes no warranties on its own on any products and will be held harmless for any product defect. Customer must provide all information required to fulfill any warranty claim as deemed necessary by the manufacture or anyone acting on their behalf.
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