Shipping Information/ Return Policy
Shipping is available within the Continental US only, and our products cannot be sent to PO boxes. All shipments are dropped curbside: backyard delivery, uncrating, installation, and/or setup are not available. For larger orders, a forklift and/or additional help may be required to unload the product from the delivery vehicle. Such services and fees associated with them are not provided by DOK, LLC in Such services are solely the responsibility of the customer. All shipping dates are estimates. In stock orders generally ship within 1-14 business days of our acceptance of your order. Custom orders will take longer. All shipment dates are estimates only. Thank you for trusting Louisiana Outdoor kitchens of Austin through Discount Outdoor Kitchens with your purchase. To ensure that your order is properly handled, your cooperation with the following terms and conditions is required. Shipping prices may increase for delivery to vacant establishments, large metropolitan areas, or extremely rural areas. DOK, LLC is not responsible for these additional charges, nor can we control a carrier's refusal to deliver a shipment due to roads that are impassible. Title to the products passes to you when the shipment leaves our dock or the dock of the 3rd party who fulfills the order. Items are shipped in as is condition. Please open your order upon receipt and advise us immediately of any damages. FAILURE TO INSPECT THE ITEMS BEFORE SIGNING FOR THE DELIVERY MAKES THE CUSTOMER RESPONSIBLE TO FILE ANY CLAIMS FOR DAMAGES WITH THE FREIGHT COMPANY DIRECTLY. DOK, LLC AND ANY DISTRIBUTOR USED ON BEHALF OF DOK, LLC ARE HELD HARMLESS FOR DAMAGES THAT HAVE OCCURRED WHILE IN TRANSIT UNLESS THE ITEMS ARE INSPECTED AND REFUSED AT TIME OF DELIVERY. ANY CONCEALED DAMAGES MUST BE REPORTED NO LATER THAN 5 DAYS AFTER DELIVERY AND ARE TO BE REPORTED TO DOK, LLC AND THE CARRIER BY THE CUSTOMER. PHOTOS MUST BE SENT TO DOK, LLC OF THE DAMAGES. THE CUSTOMER WILL BE COMPENSATED (DETERMINED BY THE FREIGHT CO.) FOR THE ITEM AND ANY SHIPPING CHARGES DIRECTLY BY THE FREIGHT COMPANY . THE CUSTOMER MAY THEN REORDER THE ITEM FROM DOK, LLC AS A NEW ORDER. DOK, LLC WILL DO WHATEVER WE CAN TO PREVENT THIS FROM HAPPENING BUT, IF IT HAPPENS WE WILL ASSIST YOU IN RECOVERING THE ITEMS LOST TO THE BEST OF OUR CAPABILITIES.
The freight company must wait for your signature or rejection of your order. It is much easier to refuse a damaged piece of your order and have the manufacturer send you a new one than to sign for the piece and go through a long quality assurance process and pay the freight fees for a return. You may reject one or all boxes of an order for any damages you find. Problems must be detailed on the rejected freight ticket. Before you sign for your order, please check, at a minimum, the following items: 1. Box damage: Rips, tears, dents, marks, or other visual damage may indicate damaged contents. 2. Completeness: Some accessories are packed inside the grill, but make sure you have the right number of boxes indicated on the packing slip. 3. Fuel source: Verify you received natural gas or propane fittings, according to the type of grill you ordered. If you have any other concerns, please call customer service at 1-877-398-9933 ext.3 before you sign for your order. If you cannot reach a customer service specialist, reject the portion of the order causing you concern. We are committed to creating delighted customers. However, because our products are custom-made, we are unable to provide refunds. In the unfortunate event that you discover after signing for your order that something is missing, or replaced with an incorrect item, claims must be submitted via e-mail to firstname.lastname@example.org no later than 5 days after you receive the order. Please include pictures of the item in question. Once we have processed your claim, we will ship the new component to you based upon the manufacturer's procedure for replacement. You will then have 7 days to return the item with prepaid shipping, or you will be charged for the replacement.