All orders are shipped via FedEx Ground or Fright depending on the weight, size and item. This is determined by DOK, LLC Shipping managers as to best ship your purchase to you the most cost affective way and with the least risk of damage.
Returns on merchandise that is not damaged but you decide not to keep can be returned with in 3 days of delivery. Items returned after the third day are subject to a 20% restocking fee. Custom Made Items are not refundable. The item MUST BE IN RE-SELLABLE CONDITION. It must be shipped back in its original shipping packaging. The item CAN NOT HAVE BEEN USED OR INSTALLED. The cost of shipping the item back to us for refund is SOLEY THE RESPONSIBILITY OF THE CUSTOMER. The CUSTOMER IS RESPONSIBLE FOR ANY DAMAGES THAT MAY OCCUR DURING SHIPPING THE ITEM BACK. WE STRONGLY RECOMMEND INSURING YOUR SHIPMENT BACK TO Discount Outdoor Kitchens. All returns need to be approved by DOK, LLC prior to receipt. Any Violation of the above policy voids any guarantee for refund. Any order that has been shipped and is refused at time of delivery for any reason other than damages that have occurred during transport or every attempt has been made including Phone calls and emails without response causing the products to shipped back to DOK, LLC or any of its distributors is subject to a 30% restock fee and forfeit to the original fees for Delivery
A 10% cancellation fee will be assessed on all canceled orders or on any portion of an order that is canceled.
It is agreed that this contract shall be enforceable and interpreted in Williamson County, Texas under the laws of the State of Texas and each provision shall be severable.Meaning that any litigation related to this agreement between you and DOK, LLC shall only be
brought in a court of competent jurisdiction in Williamson County, Texas. If any part of this agreement
should be found unenforceable, the parties agree that all other portions remain valid and enforceable.